Contact Our CEO and GM
Do you have a question about the food or would like to give feedback on your experience? Yoshihito, our CEO, and Junki, our General Manager, want to hear from you! All messages from this form go directly to their work email, and they will personally make sure your concerns are addressed!
But first, please take a second to read through the following notes first, as they may instantly answer your concerns:
For up-to-date store hours, please refer to our Top page, as it is always immediately updated, especially whenever we have holiday hours or special store closures.
For lost items, while we cannot take responsibility for lost items, you should try to immediately visit the store where you may have lost your item in person, as item must be claimed in person if it is there.
Please also consider the following policies before sending:
We do not deliver or take orders by phone at this time, but *sometimes* take orders over $200 exclude our frozen goods in advance.
We do not have any peanuts/nuts products in our food! Sesame seeds and oil are prevalent, though.
No reservations are accepted at cocoron.
We are not interested in any form of paid advertising campaigns.
We will not be able to share our recipes for any of our products, as it is our livelihood. But we will share the essence of our recipe on our Youtube Channel.